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Terms & conditions
**Terms & Conditions**
**Last Updated: [Date]**
Welcome to Ceylon Leather Crafts! These Terms & Conditions govern your use of our website (www.ceylonleathercrafts.com) and the purchase of our handcrafted leather products. By accessing our website and making a purchase, you agree to abide by these terms.
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### **1. General Information**
Ceylon Leather Crafts specializes in handcrafted leather products made from full-grain and top-grain leather. We strive to provide high-quality craftsmanship and customer satisfaction.
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### **2. Orders & Payment**
- All orders placed on our website are subject to availability.
- We accept payments via [Accepted Payment Methods – e.g., Bank Transfer, Credit/Debit Cards, etc.].
- Orders must be fully paid before processing.
- Once an order is placed, modifications may be accepted within 24 hours. Please contact us immediately.
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### **3. Shipping & Delivery**
- We offer local and international shipping. Delivery time depends on the destination and courier services used.
- Shipping charges will be calculated at checkout.
- We are not responsible for delays caused by third-party courier services.
- Customers must ensure correct shipping information; we are not liable for lost packages due to incorrect addresses.
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### **4. Exchange Policy**
- We do not accept returns; however, exchanges are allowed under certain conditions.
- Exchanges must be requested within [X days] of receiving the product.
- The item must be in unused, original condition with all packaging intact.
- Customers are responsible for the shipping costs of exchanges.
- Customized or personalized items are **not eligible** for exchange.
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### **5. No Refund Policy**
- We do not provide refunds under any circumstances.
- If an item is defective or incorrect, we will arrange an exchange.
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### **6. Product Care & Warranty**
- Our leather products require proper care to maintain their quality. Please refer to our **Leather Care Guide**.
- We do not provide a warranty for wear and tear caused by improper use.
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### **7. Intellectual Property**
- All content, designs, and images on our website are the property of Ceylon Leather Crafts. Unauthorized use, reproduction, or resale of our designs is strictly prohibited.
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### **8. Privacy Policy**
- We collect customer information solely for order fulfillment and marketing purposes.
- Your data is protected and will not be shared with third parties.
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### **9. Limitation of Liability**
- Ceylon Leather Crafts is not responsible for damages, losses, or liabilities arising from the use of our products.
- We are not liable for minor variations in color, texture, or appearance due to the natural characteristics of leather.
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### **10. Governing Law & Dispute Resolution**
- These terms are governed by the laws of Sri Lanka.
- Any disputes shall be resolved through arbitration or mediation before legal proceedings.
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### **11. Changes to Terms & Conditions**
- We reserve the right to update these Terms & Conditions at any time.
- Customers are encouraged to review this page periodically for updates.
For any inquiries, contact us at **077 9696 203** or email us at [info.ceylonleathercrafts@gmail.com].
Thank you for shopping with **Ceylon Leather Crafts!**
