EZRA – Ceylon Leather Crafts

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**Terms & Conditions** **Last Updated: [Date]** Welcome to Ceylon Leather Crafts! These Terms & Conditions govern your use of our website (www.ceylonleathercrafts.com) and the purchase of our handcrafted leather products. By accessing our website and making a purchase, you agree to abide by these terms. --- ### **1. General Information** Ceylon Leather Crafts specializes in handcrafted leather products made from full-grain and top-grain leather. We strive to provide high-quality craftsmanship and customer satisfaction. --- ### **2. Orders & Payment** - All orders placed on our website are subject to availability. - We accept payments via [Accepted Payment Methods – e.g., Bank Transfer, Credit/Debit Cards, etc.]. - Orders must be fully paid before processing. - Once an order is placed, modifications may be accepted within 24 hours. Please contact us immediately. --- ### **3. Shipping & Delivery** - We offer local and international shipping. Delivery time depends on the destination and courier services used. - Shipping charges will be calculated at checkout. - We are not responsible for delays caused by third-party courier services. - Customers must ensure correct shipping information; we are not liable for lost packages due to incorrect addresses. --- ### **4. Exchange Policy** - We do not accept returns; however, exchanges are allowed under certain conditions. - Exchanges must be requested within [X days] of receiving the product. - The item must be in unused, original condition with all packaging intact. - Customers are responsible for the shipping costs of exchanges. - Customized or personalized items are **not eligible** for exchange. --- ### **5. No Refund Policy** - We do not provide refunds under any circumstances. - If an item is defective or incorrect, we will arrange an exchange. --- ### **6. Product Care & Warranty** - Our leather products require proper care to maintain their quality. Please refer to our **Leather Care Guide**. - We do not provide a warranty for wear and tear caused by improper use. --- ### **7. Intellectual Property** - All content, designs, and images on our website are the property of Ceylon Leather Crafts. Unauthorized use, reproduction, or resale of our designs is strictly prohibited. --- ### **8. Privacy Policy** - We collect customer information solely for order fulfillment and marketing purposes. - Your data is protected and will not be shared with third parties. --- ### **9. Limitation of Liability** - Ceylon Leather Crafts is not responsible for damages, losses, or liabilities arising from the use of our products. - We are not liable for minor variations in color, texture, or appearance due to the natural characteristics of leather. --- ### **10. Governing Law & Dispute Resolution** - These terms are governed by the laws of Sri Lanka. - Any disputes shall be resolved through arbitration or mediation before legal proceedings. --- ### **11. Changes to Terms & Conditions** - We reserve the right to update these Terms & Conditions at any time. - Customers are encouraged to review this page periodically for updates. For any inquiries, contact us at **077 9696 203** or email us at [info.ceylonleathercrafts@gmail.com]. Thank you for shopping with **Ceylon Leather Crafts!**